hm77com Privacy Policy

For the purposes of this Privacy Policy, hm77com acts as the data controller in respect of all personal data collected through the hm77com platform at hm77com.net. As data controller, hm77com determines the purposes and means by which your personal data is processed.

All data protection enquiries, access requests, and complaints should be directed to our support team at the contact details provided in Section 14 of this Policy. We are committed to responding to all privacy-related communications within a reasonable timeframe.

hm77com collects personal data across several categories, depending on your level of interaction with the platform. The following table summarises the categories of data we collect and the context in which each is gathered:

hm77com collects personal data through the following channels:

3.1 Direct Collection

The majority of data we hold is provided directly by you. This includes information you submit when creating your hm77com account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in a promotional event or survey.

3.2 Automated Collection

When you visit hm77com.net or use the platform, certain technical and usage data is collected automatically via cookies, server logs, and similar technologies. This data includes your IP address, device identifiers, browser type, operating system, referring URLs, and interaction data within the platform. Please refer to Section 7 for full details on our cookie practices.

3.3 Third-Party Sources

In limited circumstances, hm77com may receive personal data about you from third parties. This can include identity verification agencies used during KYC processing, payment processors such as JazzCash and EasyPaisa for transaction verification, fraud detection and anti-money-laundering screening services, and our game software providers where data is necessary for game integrity and fair play purposes.

hm77com processes your personal data for specific, defined purposes only. For each purpose, we rely on one of the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate interests (where these do not override your rights), or your explicit consent.

• Account Registration & Management: Processing is necessary to perform the contract between you and hm77com. We need your identity and contact data to create and maintain your player account.
• Identity Verification (KYC): Processing is required to comply with responsible gaming obligations and anti-money-laundering standards. We verify your age (21+) and identity before processing withdrawals.
• Payment Processing: We process financial data to handle PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. This is necessary to perform the contract with you.
• Platform Security & Fraud Prevention: Technical and usage data is processed on the basis of our legitimate interest in maintaining a secure, fair platform and preventing fraudulent activity.
• Responsible Gaming: We use your account and usage data to monitor gaming behaviour and apply responsible gaming tools (deposit limits, self-exclusion, reality checks) where relevant.
• Customer Support: Communications data is processed to resolve your queries and improve service quality. This is in our legitimate interest and, in some cases, necessary to perform our contract with you.
• Marketing Communications: Where you have given explicit consent, we may use your contact data to send you promotional offers, bonus notifications, and news about hm77com. You may withdraw this consent at any time.
• Legal Compliance: We may process and retain data to comply with applicable laws, regulatory requirements, court orders, or to establish, exercise, or defend legal claims.

hm77com does not sell, rent, or trade your personal data. We share your data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose:

5.1 Service Providers

We engage carefully selected third-party service providers to support platform operations. These include identity verification and KYC agencies, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), cloud hosting and data storage providers, customer support software providers, and fraud detection and cybersecurity specialists. All service providers are contractually obligated to process your data only on our instructions and to maintain appropriate security standards.

5.2 Game Software Providers

Certain casino games and live dealer tables on hm77com are powered by certified third-party game studios. Limited technical data (such as session identifiers and game round outcomes) may be shared with these providers for game integrity and dispute resolution purposes.

5.3 Regulatory & Legal Authorities

hm77com will disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to investigate suspected illegal activity, fraud, or a breach of these Terms.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of hm77com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

hm77com takes the security of your financial data extremely seriously. All deposit and withdrawal transactions on hm77com are processed in Pakistani Rupees (PKR) through regulated payment channels including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

hm77com does not store full payment instrument details (such as complete bank account numbers or mobile wallet PINs) on its own servers. Payment data is handled directly by our certified payment processing partners, who maintain their own rigorous security infrastructure. hm77com retains only the minimum transaction reference data necessary for account reconciliation, dispute resolution, and anti-money-laundering compliance.

All financial data shared with payment processors is transmitted over encrypted channels. hm77com will never ask you to share your JazzCash PIN, EasyPaisa PIN, or online banking passwords via email, live chat, or any other channel.

hm77com uses cookies and similar tracking technologies to operate the platform, maintain your session security, and gather anonymous analytics data that helps us improve the user experience. The following types of cookies are used on hm77com.net:

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly. They include session authentication tokens, security cookies that protect against cross-site request forgery, and cookies that remember your login state. These cookies cannot be disabled without impairing core platform functionality.

7.2 Functional Cookies

Functional cookies remember your preferences, such as your selected language, preferred odds format, and display settings. These cookies improve your experience but are not strictly required for platform operation.

7.3 Analytics Cookies

hm77com uses anonymised analytics data to understand how players interact with the platform — which pages are visited most frequently, where users encounter difficulties, and how the platform performs across different devices and connection types. This data is aggregated and cannot be used to identify individual users.

7.4 Managing Cookies

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the hm77com platform. Instructions for managing cookies in major browsers are available through your browser's help section.

hm77com retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Active Account Data: Retained for the duration of your active account relationship with hm77com.
• KYC Documentation: Retained for a minimum of five years from the date of account closure, in line with anti-money-laundering requirements.
• Transaction Records: Retained for a minimum of five years to comply with financial record-keeping obligations.
• Support Communications: Retained for up to three years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.
• Anonymised Analytics Data: May be retained indefinitely in anonymised, aggregated form as it cannot be linked back to an individual.

Once the applicable retention period has expired, personal data is securely deleted or anonymised. If you request deletion of your data while a legal retention obligation is still in force, we will restrict active processing of your data while retaining it solely for compliance purposes.

hm77com implements a layered approach to data security, combining technical safeguards, operational controls, and staff training to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Key security measures employed by hm77com include:

• TLS/SSL encryption for all data transmitted between your device and the hm77com platform.
• Encryption at rest for sensitive personal data and KYC documentation stored on our servers.
• Multi-factor authentication requirements for platform administrator accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that only personnel with a legitimate need can access personal data.
• Continuous monitoring for suspicious access patterns and automated threat detection systems.

As a player on hm77com, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 14. We will respond to all verified requests within 30 days.

• Right of Access: You may request a copy of all personal data that hm77com holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. This right is subject to legal retention obligations.
• Right to Restriction: You may request that we restrict active processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests at any time. You also have an unconditional right to object to processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

hm77com strictly prohibits the use of the platform by any individual under the age of 21. The platform is not directed at, and does not knowingly collect personal data from, individuals under 21 years of age. This restriction applies across all cities and regions of Pakistan without exception.

As part of our KYC process, every player is required to verify their age with a valid government-issued identity document before any withdrawal is processed. Where hm77com identifies or reasonably suspects that an account holder is under 21, the account will be immediately suspended, all pending transactions will be reversed, and any balance held in the account will be forfeited in accordance with our Terms & Conditions.

hm77com operates in a global technology environment. Some of our service providers and infrastructure partners may process personal data in jurisdictions outside Pakistan. Where such international transfers occur, hm77com takes steps to ensure that your data receives an equivalent level of protection as it would within Pakistan.

These steps include entering into data processing agreements with all third-party processors that incorporate appropriate safeguards, selecting service providers that maintain internationally recognised security certifications, and where applicable, relying on adequacy decisions or standard contractual clauses as the legal mechanism for the transfer.

If you would like more information about the specific safeguards in place for international transfers of your personal data, please contact our support team at the details provided in Section 14.

hm77com reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. The current version of the Privacy Policy is always available at hm77com.net/privacy-policy and is identified by the version number and effective date shown at the top of this document.

Where we make material changes to this Privacy Policy — changes that significantly affect your rights or how we handle your personal data — we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of hm77com following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage all players, whether based in Karachi, Lahore, Faisalabad, Islamabad, or anywhere else in Pakistan, to review this Privacy Policy periodically to stay informed about how hm77com protects your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hm77com processes your personal data, please get in touch with our support team. We are available 24/7 and committed to addressing all privacy-related enquiries promptly and thoroughly.

When submitting a data access or deletion request, please include your registered email address and, where possible, your account username so that we can locate your records and verify your identity efficiently. hm77com will not charge a fee for exercising any of your data rights under normal circumstances.